Topupngo | Recharge Phone

Website: topupngo.com

Trading name: Topupngo / Topupngo.com

Merchant / Operator: Silebrix OÜ

Last updated: 10.06.2026

Introduction
1. These Terms and Conditions / Terms of Sale govern access to and use of the website topupngo.com and the purchase of digital products and digital services made available through the website.
2. The website is operated by Silebrix OÜ, an Estonian company, acting as the merchant and seller of record unless expressly stated otherwise.
3. Topupngo is a trading name and website name used by Silebrix OÜ for the sale of digital products and digital services, including mobile top-ups, mobile recharge, data bundles, eSIM products, digital SIM-related services, gift cards, vouchers, digital codes and other similar products, to the extent such products are available on the website.
4. By accessing the website, creating an account, placing an order or purchasing any product or service, the customer agrees to be bound by these Terms.
Merchant Information
1. The merchant and website operator is:
  Silebrix OÜ
  
  Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 106-21, 11312, Estonia
  
  Company registration number: 17493774
  
  Support email: contact@topupngo.com
  
  Website: topupngo.com
  
  Trading name: Topupngo / Topupngo.com
2. Any additional public merchant information required by applicable law or payment partners may be displayed on the website, checkout page, receipt, invoice, customer account or support pages.
Definitions
1. In these Terms:
  Account means a customer account created on the website, if account registration is available.
  
  Business Customer means a customer acting for business, trade, professional, resale or commercial purposes.
  
  Consumer means a natural person acting for purposes outside their trade, business, craft or profession.
  
  Customer, you or your means any person or entity accessing the website, creating an account, placing an order or purchasing products.
  
  Digital Product means any product delivered, activated, redeemed or fulfilled digitally, including gift cards, vouchers, digital codes, eSIMs, mobile top-ups, recharge products, data bundles and similar digital items.
  
  Issuer means a third-party brand, gift card issuer, voucher issuer, mobile operator, eSIM provider, telecom network, payment provider or other third party involved in issuing, activating, redeeming or fulfilling a Digital Product.
  
  Order means an order placed by a customer through the website.
  
  Silebrix OÜ, we, us or our means Silebrix OÜ, the operator and merchant of the website.
  
  Website means topupngo.com and any related checkout, account, support or order management pages operated for Topupngo.
Scope of the Terms
1. These Terms apply to all browsing, account use, purchases, orders, payments, delivery, redemption, activation and customer support interactions relating to the website.
2. These Terms apply to both Consumers and Business Customers. Certain provisions apply differently depending on whether the customer is a Consumer or a Business Customer.
3. Where a specific product is subject to additional third-party issuer terms, redemption rules, network rules, operator rules, brand conditions or product-specific restrictions, those additional terms also apply to the relevant product.
4. If these Terms conflict with mandatory consumer protection law applicable to a Consumer, the mandatory consumer protection law will prevail.
5. Separate policies published on the website, including the Privacy Policy, Cookie Policy and Refund and Cancellation Policy, form part of the customer-facing legal framework for the website.
Eligibility and Account Registration
1. The website is intended for customers who are legally capable of entering into binding contracts.
2. Consumers must be at least 8 years old, or the age of legal majority in their country of residence if higher, unless purchases by minors are permitted under applicable law and made with valid parental or guardian consent.
3. We may allow customers to purchase products through account registration, guest checkout or another checkout process shown on the website.
4. If you create an account, you must provide accurate, complete and current information and keep that information updated.
5. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, unless caused by our breach of legal duty.
6. You must notify us promptly at contact@topupngo.com if you suspect unauthorized access to your account, unauthorized use of your payment method or any security issue.
7. We may suspend, restrict or terminate an account or refuse service where we reasonably suspect fraud, misuse, sanctions risk, unlawful activity, chargeback abuse, security risk, breach of these Terms or violation of payment partner requirements.
Products and Services
1. The website sells or may sell digital products and digital services, including:
  1. mobile top-ups, mobile recharge and airtime products;
  2. mobile data bundles and mobile service packages;
  3. eSIM products and digital SIM-related services;
  4. gift cards, vouchers, prepaid codes and digital codes;
  5. bill payment or similar digital services, where available; and
  6. other similar digital products shown on the website from time to time.
2. Product availability may vary by country, region, operator, brand, issuer, currency, denomination, customer location, payment method, risk assessment, compliance requirement and third-party provider availability.
3. Some products are issued, provided, activated, redeemed or fulfilled by third-party mobile operators, telecom networks, eSIM providers, gift card issuers, brands, distributors, aggregators, payment providers or other partners.
4. Availability, pricing, denominations, supported countries, supported networks, delivery times, activation requirements, redemption rules, expiry dates, coverage, local taxes and product restrictions may depend on the relevant third-party provider.
5. We do not guarantee that every product displayed on the website will always be available, compatible with every device, redeemable in every region or suitable for every customer’s intended use.
Orders and Checkout
1. Before confirming an order, the checkout page will display the relevant product description, price, fees where applicable, applicable taxes where required, currency, payment method and final amount payable.
2. You must review all order details carefully before confirming payment, including the product type, country, operator, network, denomination, recipient number, recipient email, delivery method, eSIM destination, device compatibility and billing details.
3. Prices, fees, taxes, exchange rates, denominations and product availability may change before checkout is completed.
4. An order is submitted when you complete the checkout process and authorize payment.
5. An order is accepted only when confirmed by Silebrix OÜ or by our payment, order management or fulfilment systems. Payment authorization alone does not guarantee order acceptance.
6. We may refuse, cancel, delay, reject, manually review or limit any order where reasonably necessary due to:
  1. failed or incomplete payment;
  2. suspected fraud, misuse or unauthorized payment method use;
  3. AML/KYC, sanctions, compliance or security concerns;
  4. incorrect or incomplete customer information;
  5. product unavailability or provider-side rejection;
  6. technical error, pricing error or product description error;
  7. duplicate order or abnormal purchasing pattern;
  8. card scheme, acquiring bank, payment partner or fulfilment provider requirements; or
  9. any other lawful risk management reason.
7. If an order is rejected before fulfilment and payment has been captured, we will arrange a refund or release of the payment authorization where required, subject to payment provider processing times.
8. We may set order limits, transaction limits, daily limits, country limits, product limits or account limits for security, compliance, operational or payment risk reasons.
Prices, Fees, Taxes and Currency
1. Product prices are displayed on the website in the currency shown at checkout.
2. Additional fees, service charges, payment method fees, processing fees, conversion fees or taxes may apply where displayed before order confirmation.
3. The final amount payable will be shown before you confirm payment.
4. Currency conversion may be performed by your bank, card issuer, wallet provider, payment provider or other financial institution. We are not responsible for exchange rates, foreign transaction fees or additional charges imposed by your bank or payment provider.
5. Prices may differ by country, product type, denomination, operator, issuer, payment method, promotion, tax treatment or third-party provider pricing.
6. Where required by applicable law, taxes will be included in or added to the price shown at checkout.
7. Business Customers are responsible for any applicable accounting, tax reporting, reverse charge, withholding, VAT or similar obligations arising from their purchase or use of products.
Payments and Secure Checkout
1. Payments may be processed by third-party payment service providers, acquiring banks, card processors, payment facilitators, wallet providers, bank payment providers or other payment partners.
2. Available payment methods may include payment cards, wallets, bank payments, alternative payment methods or other methods shown at checkout. We do not guarantee that all payment methods will be available for all customers, countries or products.
3. Where card payments are accepted, full card numbers and CVV/CVC codes are processed by PCI DSS compliant payment providers or payment infrastructure providers. Silebrix OÜ does not intentionally store full card numbers or CVV/CVC codes on its own systems.
4. The website and checkout process may use secure checkout technologies, encryption, tokenisation, fraud screening, 3D Secure, payment verification, device checks, risk scoring and manual review.
5. You authorize us and our payment partners to charge the selected payment method for the final amount shown at checkout.
6. Payment authorization does not guarantee order acceptance or fulfilment. An order may still be rejected, cancelled, delayed or reviewed after payment authorization.
7. We may decline or delay an order if payment is not authorized, is reversed, is underpaid, is incomplete, is suspected to be fraudulent or cannot be verified.
8. If you make a duplicate payment or overpayment, you must contact support at contact@topupngo.com with the relevant order ID and proof of payment. Verified duplicate payments or overpayments will be refunded where required.
9. If a payment authorization expires, fails, is reversed or is not captured, the order may be cancelled or require a new payment.
10. If a payment is later disputed, charged back, reversed or reported as unauthorized after fulfilment, we may suspend the relevant account, restrict further orders, request verification, provide evidence to payment partners and take lawful steps to recover amounts owed.
Delivery and Digital Fulfilment
1. Products are delivered digitally. Depending on the product, delivery may occur by email, account dashboard, display on screen, SMS, recipient mobile number, QR code, activation code, recharge instruction, voucher code or another digital delivery method.
2. Some products may be delivered directly to the recipient number, email address, device, operator account, wallet or customer account selected during checkout.
3. Delivery may be instant or near-instant in many cases, but instant delivery is not guaranteed. Delivery may be delayed by third-party providers, mobile operators, issuers, networks, payment providers, compliance checks, fraud screening, technical issues, customer verification or manual review.
4. An order may be shown as pending while payment, fraud checks, provider confirmation, issuer processing, operator processing or delivery is in progress.
5. If delivery fails before the product is used, applied, redeemed, activated, revealed or otherwise made available, we will investigate and, where appropriate, re-deliver, replace, cancel or refund the order in accordance with these Terms and the Refund and Cancellation Policy.
6. If you do not receive a product, code, QR code, activation details, receipt or confirmation, you must contact support at contact@topupngo.com as soon as reasonably possible.
7. We may require the order ID, proof of payment, screenshots, recipient number, recipient email, selected country, selected operator, device information, error messages and other reasonable information to investigate missing top-ups, missing gift card codes, eSIM delivery issues, payment issues or account issues.
8. We are not responsible for delivery failure caused by incorrect customer information, spam filters, blocked email, inaccessible account, wrong recipient number, wrong recipient email, incompatible device, customer-side network issues or failure to follow activation or redemption instructions.
Mobile Top-Up and Mobile Recharge Terms
1. Mobile top-ups, mobile recharge, airtime products, data bundles and mobile packages are subject to availability by country, operator, network and provider.
2. You must check the recipient mobile number, country, operator or network, product type, denomination, currency and amount before confirming the order.
3. You are responsible for incorrect recipient numbers, incorrect country selection, wrong operator or network selection, incompatible product selection, wrong denomination or other customer-side order errors.
4. Once a mobile top-up, recharge, airtime product or data bundle has been successfully applied to the recipient number by the relevant operator or provider, it cannot usually be reversed, cancelled or refunded.
5. A top-up may be delayed or remain pending while the operator, network, distributor or provider processes the transaction.
6. A top-up may fail or be rejected due to operator restrictions, invalid number, inactive SIM, roaming restrictions, product incompatibility, local telecom rules, provider downtime, network issues, payment issues or compliance checks.
7. Where a top-up fails and has not been applied to the recipient number, we will investigate and, where appropriate, arrange re-processing, replacement or refund.
8. Network coverage, mobile service quality, operator policies, SIM validity, roaming availability, local telecom rules, number portability and telecom service conditions are outside Silebrix OÜ’s control.
9. Confirmation from the relevant operator, network or provider that a top-up was successfully applied will generally be treated as evidence of successful fulfilment, unless there is clear evidence of technical error.
Gift Card, Voucher and Digital Code Terms
1. Gift cards, vouchers, prepaid codes, digital codes and similar products are subject to the issuer’s own terms, redemption rules, expiry dates, region restrictions, currency restrictions, account restrictions and brand conditions.
2. You must check the selected brand, country, currency, product type, denomination, recipient email, redemption region and any issuer conditions before confirming the order.
3. Once a gift card, voucher or digital code is delivered, displayed, emailed, revealed, redeemed or otherwise made available to you, it is generally non-refundable unless required by applicable law or unless there is a verified technical failure not caused by you.
4. We are not responsible if you select the wrong brand, country, currency, product type, denomination, recipient email or redemption region.
5. We are not responsible for issuer-side refusal to redeem a code where the refusal is caused by issuer terms, region restrictions, account restrictions, expiry, previous redemption, customer error or breach of issuer rules.
6. You must not resell, distribute, export, transfer or use gift cards, vouchers or digital codes unlawfully or in breach of issuer restrictions.
7. All third-party brands, gift cards, operators, networks, logos and trademarks belong to their respective owners. No affiliation, sponsorship, approval or endorsement is implied unless expressly stated on the website.
eSIM and Digital SIM Product Terms
1. eSIMs and digital SIM-related products are subject to availability by country, region, destination, telecom provider, network, device and package type.
2. Before purchasing an eSIM or digital SIM product, you are responsible for confirming:
  1. that your device supports eSIM technology;
  2. that your device is unlocked and not restricted by another carrier;
  3. that the selected destination, country or region matches your travel or usage needs;
  4. that the product provides the intended data, validity period and coverage;
  5. that you are able to install and activate the eSIM according to the instructions; and
  6. that your device has internet access where required for installation.
3. eSIMs may be delivered by QR code, activation code, email, account dashboard, on-screen display or another digital method.
4. eSIM coverage, speed, network availability, roaming availability, signal quality and service quality may depend on third-party telecom providers, local network conditions, device settings, location, congestion, fair use policies and local telecom rules.
5. An eSIM may become non-refundable once delivered, installed, activated, scanned, downloaded, used or once data consumption begins, subject to applicable consumer law and the Refund and Cancellation Policy.
6. We may provide reasonable technical support for eSIM delivery, installation and activation issues. You may be required to provide screenshots, device model, operating system version, error messages, location, activation status and other reasonable diagnostic information.
7. We are not responsible for customer-caused installation errors, deletion of an installed eSIM, scanning a QR code on an incompatible device, using the wrong device, failure to enable roaming where required, expired packages, unused data, poor local coverage or failure to follow instructions.
8. Unused data, expired validity periods or partially used eSIM packages are not refundable unless required by applicable law or expressly stated in the product description.
Customer Responsibilities
1. You are responsible for providing accurate, complete and current information when using the website and placing orders.
2. You must ensure that all recipient numbers, email addresses, countries, operators, networks, denominations, product types, device compatibility information, billing details and account information are correct before confirming payment.
3. You must not use the website or products for unlawful, fraudulent, abusive, speculative, automated, high-risk or prohibited activity.
4. You must comply with all applicable laws, issuer terms, operator rules, sanctions restrictions, export restrictions, telecom rules and payment method rules.
5. You must keep records of your order confirmation, receipt, product code, redemption instructions and support communications.
6. You must contact support promptly if you believe an order failed, was incorrectly fulfilled, was not received or was affected by a technical issue.
Fraud Prevention, AML/KYC and Sanctions
1. We may operate fraud prevention, AML/KYC, sanctions screening, transaction monitoring, chargeback prevention and security controls.
2. We may request identity verification, proof of payment, cardholder verification, address verification, source of funds information, source of wealth information, device verification, business verification, order purpose information or other reasonable information where required for fraud prevention, AML/KYC, sanctions, payment security, chargeback prevention, compliance or risk management.
3. We may reject, cancel, delay, block, suspend, refund or manually review orders where required or appropriate for compliance, fraud prevention, sanctions screening, risk management, payment partner requirements or legal reasons.
4. You must not use the website for:
  1. fraud, scams or deceptive activity;
  2. money laundering or terrorist financing;
  3. sanctions evasion or dealings with sanctioned persons or territories;
  4. use of stolen, unauthorized or compromised payment instruments;
  5. unauthorized resale, brokering or distribution of products;
  6. abuse of promotions, bonuses, refunds or chargebacks;
  7. automated purchasing, scraping, bot activity or account farming;
  8. high-risk bulk purchasing without approval;
  9. impersonation or false identity information;
  10. unlawful gambling, illegal content, illegal financial activity or other unlawful activity; or
  11. any activity that may breach card scheme, payment partner, issuer, telecom provider or legal requirements.
5. You represent that you are not a sanctioned person, are not located in a sanctioned territory or prohibited jurisdiction, are not acting on behalf of a sanctioned person and will not use products for the benefit of sanctioned persons or prohibited jurisdictions.
6. We may cooperate with payment partners, financial institutions, regulators, competent authorities and law enforcement where legally required or where necessary to protect our rights, customers, payment systems and platform integrity.
7. We may retain order, payment, verification and risk records for compliance, fraud prevention, dispute handling and legal purposes in accordance with applicable law and our Privacy Policy.
Cancellations, Refunds and Chargebacks
1. Refunds and cancellations are governed by these Terms and the separate Refund and Cancellation Policy published on the website.
2. As a general principle:
  1. failed transactions may be refunded where payment was captured and the product was not delivered, applied, activated, redeemed, revealed or used;
  2. successful digital delivery or successful product application may be non-refundable, subject to applicable law;
  3. customer errors, including wrong number, wrong email, wrong country, wrong operator, wrong product or incompatible device, may not be refundable;
  4. fraud, misuse, false information or chargeback abuse may result in refusal of refund, account restriction or lawful recovery action; and
  5. duplicate payments or verified overpayments will be reviewed and refunded where appropriate.
3. For Consumers in the European Union, statutory cancellation and withdrawal rights apply as required by applicable consumer law.
4. Where you request immediate digital delivery or immediate performance of digital content or digital services, you may lose the statutory withdrawal or cancellation right once delivery or performance begins, or once the digital content is supplied, to the extent permitted by applicable law and provided the legally required consent and acknowledgements have been obtained.
5. Nothing in these Terms limits any mandatory consumer rights that cannot be excluded by law.
6. Before initiating a chargeback or payment dispute, you should contact us at contact@topupngo.com so that we can investigate and attempt to resolve the issue. This does not remove any mandatory rights you may have under applicable law or payment scheme rules.
7. If you initiate a chargeback, payment reversal or payment dispute, we may suspend the relevant order, account or future purchases while the matter is investigated.
8. We may provide order records, delivery confirmation, redemption confirmation, IP logs, device information, customer communications and other lawful evidence to payment partners, acquiring banks, card schemes and dispute processors to respond to chargebacks and payment disputes.
9. If a chargeback or reversal is found to be invalid, fraudulent or abusive, we may restrict your account and take lawful steps to recover amounts owed, including reasonable administrative costs where permitted by law.
Promotions and Bonuses, if applicable
1. We may offer promotions, discounts, coupons, bonuses, referral rewards or special pricing from time to time.
2. Promotions are subject to the specific terms displayed with the promotion and may be changed, suspended or withdrawn where lawful.
3. Promotions may be limited by country, customer type, product type, payment method, date, order value, account, risk profile or availability.
4. Promotions have no cash value unless expressly stated.
5. We may refuse, cancel or reverse promotional benefits where we reasonably suspect abuse, fraud, duplicate accounts, automated purchasing, chargeback abuse or breach of promotion terms.
Third-Party Providers and Brand Disclaimer
1. We may rely on third-party providers for payment processing, acquiring, fraud prevention, AML/KYC tools, hosting, telecom fulfilment, mobile operator access, eSIM services, gift card issuance, voucher distribution, communications, customer support tools and other operational services.
2. Third-party provider outages, restrictions, delays, technical failures, issuer rules, operator rules, brand restrictions, network failures, payment delays and force majeure events may affect product availability, delivery, activation or redemption.
3. We are not responsible for third-party provider acts or omissions except to the extent required by applicable law or where we have breached our own legal obligations.
4. Product names, brand names, logos, telecom operators, networks and trademarks displayed on the website are the property of their respective owners.
5. The sale of a third-party branded product does not imply that Silebrix OÜ is affiliated with, sponsored by, endorsed by or officially connected to the relevant brand, operator, issuer or trademark owner unless expressly stated.
Intellectual Property
1. The website, its design, layout, text, graphics, software, logos, trade names, service names, content and other materials are owned by or licensed to Silebrix OÜ or its licensors.
2. You may use the website only for lawful personal or business purchasing purposes in accordance with these Terms.
3. You must not copy, scrape, reproduce, modify, reverse engineer, distribute, frame, resell access to or commercially exploit the website or its content without our prior written consent, except as permitted by mandatory law.
4. No intellectual property rights are transferred to you except the limited right to access and use the website and purchased products in accordance with these Terms and applicable product conditions.
Privacy and Cookies
1. We process personal data in accordance with our Privacy Policy.
2. The website may use cookies and similar technologies in accordance with our Cookie Policy.
3. We may send service communications, including order confirmations, receipts, delivery notices, security notices, verification requests, support messages and important account notices.
4. We will send marketing communications only where we have a lawful basis to do so, including consent where required by applicable law. You may unsubscribe from marketing communications as provided in the relevant message or account settings.
Service Availability
1. We aim to keep the website and checkout available, but we do not guarantee uninterrupted, error-free or continuous availability.
2. Access to the website or specific products may be interrupted, suspended or limited due to maintenance, updates, security issues, technical failures, payment partner issues, provider outages, telecom outages, force majeure events or legal and compliance requirements.
3. We may modify, suspend, replace or discontinue any product, feature, country, payment method or provider integration where necessary for operational, commercial, compliance or risk reasons.
4. We are not liable for temporary unavailability or delays except to the extent required by applicable law.
Limitation of Liability
1. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or mandatory consumer rights.
2. For Consumers, our liability is limited only to the extent permitted by applicable consumer law.
3. We are not liable for losses caused by:
  1. incorrect customer information;
  2. wrong recipient number, email, country, operator, product, denomination or device selection;
  3. unauthorized account use caused by the customer’s failure to protect login credentials;
  4. third-party provider outages, delays, issuer restrictions, operator restrictions or network failures;
  5. customer failure to follow redemption, activation or installation instructions;
  6. customer device incompatibility or local telecom limitations;
  7. force majeure events; or
  8. unlawful, fraudulent or abusive customer activity.
4. To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive losses, loss of profit, loss of revenue, loss of business, loss of goodwill, business interruption, loss of data or loss of opportunity.
5. For Business Customers, to the maximum extent permitted by law, our total aggregate liability arising out of or relating to an order is limited to the amount paid by the Business Customer for the relevant defective, failed or disputed order.
6. For Consumers, where a lawful liability cap is permitted, our liability for a defective, failed or disputed order will not exceed the amount paid for that order, unless mandatory law provides otherwise.
Indemnity
1. If you are a Business Customer, you agree to indemnify Silebrix OÜ against losses, claims, costs, liabilities and expenses arising from your unlawful use of the website, breach of these Terms, misuse of products, breach of issuer terms, unauthorized resale, sanctions violation, fraud, chargeback abuse or infringement of third-party rights.
2. If you are a Consumer, this indemnity applies only to the extent permitted by applicable consumer law and only where the relevant loss is caused by your intentional misconduct, fraud, unlawful activity or material breach of these Terms.
Suspension and Termination
1. You may stop using the website at any time.
2. We may suspend, restrict or terminate your access to the website or account where we reasonably believe that:
  1. you breached these Terms;
  2. your account or payment method is connected with fraud, misuse or unauthorized activity;
  3. your orders create chargeback, sanctions, AML/KYC, security or payment risk;
  4. you provided false, incomplete or misleading information;
  5. you used automated purchasing, bots, scraping or account farming;
  6. continued access would breach law, provider requirements or payment partner requirements; or
  7. suspension is necessary to protect customers, payment systems, third-party providers or Silebrix OÜ.
3. Suspension or termination does not affect rights and obligations that arose before suspension or termination, including payment obligations, dispute handling, refunds, compliance review and legal obligations.
4. We may refuse to create a new account or accept new orders from a customer whose previous account was suspended or terminated for fraud, misuse, chargeback abuse, sanctions risk or serious breach of these Terms.
Changes to These Terms
1. We may update these Terms from time to time to reflect changes in law, products, payment methods, third-party provider requirements, security practices, business operations or website functionality.
2. The updated version will be published on the website with a revised “Last updated” date.
3. Changes will apply to future use of the website and future orders. The terms in force at the time of an order will generally apply to that order, unless a change is required by law or relates to security, fraud prevention or compliance.
4. If you do not agree with updated Terms, you must stop using the website.
Customer Support and Complaints
1. Customer support is available at:
  contact@topupngo.com
2. When contacting support, you should provide all relevant information, including:
  1. order ID;
  2. account email;
  3. payment confirmation or proof of payment;
  4. product type;
  5. recipient number or email, where relevant;
  6. selected country, operator, brand or destination;
  7. screenshots or error messages; and
  8. a clear description of the issue.
3. We will use reasonable efforts to investigate support requests relating to missing top-ups, missing gift card codes, eSIM delivery issues, payment issues, account issues, failed orders, delayed orders and refund requests.
4. For Consumer complaints, we will respond within the timeframe required by applicable law. Where Estonian consumer rules apply, a trader is generally required to respond to a consumer complaint within 15 days.
5. If a Consumer complaint cannot be resolved directly with us, the Consumer may have the right to contact the competent consumer dispute resolution body or court in accordance with applicable law.
Governing Law and Disputes
1. These Terms are governed by the laws of Estonia.
2. If you are a Consumer residing in the European Union or another jurisdiction with mandatory consumer protection rules, you may also benefit from mandatory protections of the law of your country of residence where such protections cannot be excluded by contract.
3. We encourage customers to contact us first at contact@topupngo.com so that we can attempt to resolve any issue informally and efficiently.
4. For Consumers, disputes may be submitted to the competent courts or competent consumer dispute resolution bodies as provided by applicable law. In Estonia, where applicable, consumer disputes may be considered by the Consumer Disputes Committee after the consumer has first contacted the trader and the matter has not been resolved.
5. For Business Customers, unless mandatory law provides otherwise, disputes arising out of or relating to these Terms, the website or any order shall be subject to the competent courts of Estonia.
6. Nothing in these Terms prevents either party from seeking urgent injunctive or protective relief where available under applicable law.
Contact Details
1. For support, complaints, order issues, refund requests, payment issues, verification requests or legal notices relating to the website, please contact:
  Silebrix OÜ
  
  Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 106-21, 11312, Estonia
  
  Email: contact@topupngo.com
  
  Website: topupngo.com
  
  Company registration number: 17493774
2. Customers should not send sensitive payment card details, full card numbers or CVV/CVC codes by email or support chat.

Introduction

Merchant Information

Definitions

Scope of the Terms

Eligibility and Account Registration

Products and Services

Orders and Checkout

Prices, Fees, Taxes and Currency

Payments and Secure Checkout

Delivery and Digital Fulfilment

Mobile Top-Up and Mobile Recharge Terms

Gift Card, Voucher and Digital Code Terms

eSIM and Digital SIM Product Terms

Customer Responsibilities

Fraud Prevention, AML/KYC and Sanctions

Cancellations, Refunds and Chargebacks

Promotions and Bonuses, if applicable

Third-Party Providers and Brand Disclaimer

Intellectual Property

Privacy and Cookies

Service Availability

Limitation of Liability

Indemnity

Suspension and Termination

Changes to These Terms

Customer Support and Complaints

Governing Law and Disputes

Contact Details

Country/Region